Q: The price from the website and the price at the airport counter. equal or not

A: Make a reservation from the website to get a cheaper price. And the price stated is the net price including Vat.

Q: Can I make a reservation first and go to the airport counter to pay?

A: No. In case of booking via the website, you have to pay in advance only. SmileWifi only backs up the device for those who have already paid.

Q: How many days in advance should I book?

A: Make a reservation from the website to get a cheaper price. And the price stated is the net price including Vat.A: You should book and pay for the service at least 1 day in advance because the team will prepare the equipment for the customer in order of payment. In the event that the product is out of stock, we will return the service fee to the customer in full.

Q: Can I pay for the service by credit card?

A: You can pay with a credit card. If booking on the website, you can cut the credit card through the website or if you walk in to rent at the counter, you can cut the card at the counter as well.

Q: Is it complicated to use the device?

A: The device is easy to use, just one button to turn on and off.

Q: How long does the battery last?

A: The battery lasts about 10-12 hours.

Q: Is the internet signal available at every point?

A: SmileWifi, we focus on stability and signal coverage in all areas. It can be used at every point of that country.

Q: Equipment pick-up and delivery Are there any additional costs?

A: We provide free shipping in all channels. In case of traveling at Don Mueang and Suvarnabhumi Airports We recommend picking up and dropping off equipment at the airport. The service counter is open 24 hours.

Q: In case of usage problems how to contact

A: We have a variety of contact channels for advice on line @smilewifi (24 hours) or Live Chat on the web page or email.